Cookie and Privacy Policy

Introduction

We take your privacy seriously and you can find out more here about your data protection rights and how we collect, use, share and store your personal information – that includes personal information we already hold about you now and further personal information we might collect about you, either from you or from a third party. How we use your personal information will depend on the relationship you have with us.

Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the best standards to protecting your personal information and comply with our responsibilities for data protection. Our DPO can be reached by email at info@poolservicesgroup.com.

This notice will update any previous information we have given you about using your personal information. We’ll update this notice if we make any significant changes affecting how we use your personal information.

Website Owner and Terms

This website is owned and operated by Pool Services Group. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information regarding the supply and sales of pool-related services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

About Pool Services Group

We are what is known as the ‘controller’ of the personal information we collect and use.
We work with three other companies – with whom we may share this information:

Mega Group
NORSUP
CoverYourPool

What information we hold

By “information” we mean all of the personal and financial information about you that we collect, use, share, and store. The information we hold will vary according to the account and relationship you have with us.

It can include but isn’t limited to:

Information about your identity and contact details (e.g. your name, home/work address, phone number, email address.
Unique identifiers and reference numbers that we or others have allocated to you (e.g. account numbers, online user names, and national insurance numbers).
How you access and use our website or other digital services (e.g. your IP address, your location, and the device and software being used).
The profile information we create by analysing you and your behavior, through the way you use your account with us and from other sources, including information gathered using artificial intelligence to analyse combined data sets.

How long we hold information

We’ll retain information for no longer than is necessary to manage your relationship with us. This will mean that we’ll continue to hold some information for a period of time after our relationship has ended, for example where required by a regulator, for active or potential legal proceedings, to resolve or defend claims, or for making remediation payments.

Email Privacy

Legal warning:
Data Protection. – PSG GROUP WHOLESALE S.L. inform you that your email address, as well as the rest of your personal data, will be used for our relationship and to be able to provide you with our services. Said data is necessary to be able to relate to you, which allows us to use your information within the law. Likewise, those entities that need to have access to it so that we can provide our services may have knowledge of your information. We will keep your data during our relationship as long as we are required by applicable laws. At any time you can contact us to find out what information we have about you, rectify it if it is incorrect, and delete it once our relationship has ended. You also have the right to request the transfer of your information to another entity (portability). To request any of these rights, you must make a written request to our address, along with a photocopy of your DNI: PSG GROUP WHOLESALE S.L. , with address at C/ Mallorca, 42 P.I. Alto del Villar, CP 30730, San Javier (Murcia). If you understand that your rights have been disregarded, you can file a claim with the Spanish Data Protection Agency (www.agpd.es).
Confidentiality. – The content of this communication, as well as that of all the attached documentation, is confidential and is addressed to the recipient thereof. In the event that you were not the recipient, we ask that you indicate this to us and do not communicate its content to third parties, proceeding to its destruction.
Disclaimer. – The sending of this communication does not imply an obligation on the part of the sender to control the absence of viruses, worms, Trojans and/or any other harmful computer program, the recipient being responsible for having the necessary hardware and software tools to guarantee both the security of your information system such as the detection and removal of harmful computer programs. PSG GROUP WHOLESALE S.L. are not responsible for any damages that such computer programs may cause to the recipient.

Use of Website

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Your online activities (Cookies)

Like most large websites, Pool Services Group uses session cookies and persistent cookies. Neither session cookies nor persistent cookies store any unencrypted personally identifiable information. These cookies track your use of our website. By using the Pool Services Group website you consent to our use of these cookies. We would like you to keep cookies active on your computer during your visits to our website because parts of the site rely on them to work properly.

Cookies are small files placed on your computer’s hard drive or in your browser memory when you visit a website. Cookies are perfectly safe. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.

Cookies help to make the interaction between users and websites faster and easier. For example, they can remember your preferences, login details or information you supply as you move through an application process. What cookies don’t do is store any unencrypted personal or confidential information about you.

We use session cookies, which last only for the duration of your visit (your ‘session’) and are deleted when you close your browser. These simply enable us to identify that the same person is moving from page to page.

We may also use persistent cookies. These remain on your computer after you have visited our site, meaning the site can remember your settings when you revisit us.

Products and Services

When buying an item, you agree that:

you are responsible for reading the full item listing before making a commitment to buy it
you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website or quoted by us. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur.

Retention of right to change offering

We may, without prior notice, change the Services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Ownership of intellectual property, copyrights, and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Pool Services Group.

Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Privacy Data

This Policy was written in English and may be translated into other languages for your convenience. If a translated (non-English) version of this Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

Copyright

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it on any other website or another form of the electronic retrieval system.

Indemnification

You agree to indemnify and hold [website owner] harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall [website owner], be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, [website owner] assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Damages and/or Product defects

Any faults, breakages, damages or queries on any of our products installed or received by the client/customer have to be notified within 48h. When this takes place, one of our team members will contact you to resolve the problem.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional Information

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don’t want to receive such promotional materials or notices – please just notify us at any time.

Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Spain, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Murcia. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Customer support details & contact info

You can contact us at any time to discuss how we hold and use your information and how to exercise your data protection rights.
Please contact us by email at info@poolservicesgroup.com
or by post at Calle Mallorca 42, Poligono Industrial, Alto de Villar, 30730, San Javier, Murcia